This is an open up letter to Harley Davidson dependant on my new working experience with the Dealership in Conyers, Georgia. I would consider at this time you think you’re planning to see one thing like “gentleman, they did such a very good position they really gave me a whole new bicycle”, or “gee, it ran so very well my outdated Woman called and needs to know why I haven’t been property in two weeks”. Nope, not gonna be a type of letters folks, Whilst I really desired it for being and gave them each and every probability I could. I bought a 2016 TriGlide Extremely, and after only 860 miles I had a horrible accident. I'd my trike towed to the closest Harley supplier from my house which was Falcon’s Fury in Conyers, Ga. I've great insurance plan (although after this very little training they will most likely increase my prices to a little something I received’t be capable to afford), but right from the start the folks a Falcons Fury ended up not easy to cope with.
You are aware of I don't ever keep in mind changing the oil or seals in the front forks. Hum I would count on very similar efficiency from Harley Davidson and that's just not happening.
The one motive the plants must consolidate in the first place is due to export tariffs and declining domestic sales.
My title is Brian Stone. I'm quite a long time buyer plus a former Harley worker at Kosco Harley Davidson in New Jersey. Sad to say the dealership did close but my time and working experience was enjoyable. I'm crafting about a challenge I am owning Along with the Harley Davidson customer care Office that's been needlessly dragging on for many months simply because not a person man or woman I have spoken with is willing to make a proper choice.
Will never invest in Harley all over again. I have set my Ultra Classic for sale now. I am fifty five year’s outdated, have owned many hogs by my lifestyle. Was buying a new one for my spouse. Now it will be a completely new Indian chief.very good bye Harley Davidson.
They Enable a family Pal, unqualified mechanic, disassemble my bicycle without any approvals as opposed to putting a professional tech on it (only one out of six inside the store?) and getting it carried out. They made an effort to give the bike back in pieces a number of instances and perhaps tried to extort dollars outside of me over the class of forty two weeks. Just had it set in ten times, stock HD Twin Cam and stock tranny. Activities similar to this will go on to erode the foundation of your company and ruin dealerships that ought to have it.
I ought to have allow them to set me up in the hotel for each week although they discovered a person and provides me a loner bike please help I did the appropriate point now I exspect Harley to back me thanks Invoice
Could 4, 2014 at 1:eighteen am They not look after there purchaser foundation. Your Fortunate if they may even reply. Alls they treatment about would be the greenback they usually dont appear to care wherever they get it from. In addition they say american produced and whenever you look at all the parts you will notice created in china.
‘Relatives’, so This can be how you take care of your ‘family members’? I problem the ‘special society’ and ‘numerous buyer base’. By maintaining all the dealerships inside the metropolitan areas and along the coast, how is the fact ‘diverse’, and it can be certainly not ‘special’.
Further, Harley presents to mechanic routine maintenance educational institutions during the USSA that I am mindful of. One particular is in Orlando FL the other Pheonix AZ. I seemed into This system and it seemed to be a brief certificate sort of training software, six months or much less.
I , then still left and rode the bicycle for few hours and sure more than enough it absolutely was Using extremely tough , the idle was at 2000 rpm plus the Test engine light arrived back on all over again . Called the dealership the next day and also have them pick up the bike from my household .
Not stating it could not happen just haven't viewed or heard about it ahead of. I have owned two Harley’s one procured applied and just one acquired new. I had a problem with the fuel filter about the used 1 took it to Harley where by I purchased it and come to determine there was many sand while in the filter. Terrible gas is another way of putting it. Harley fastened it no prices to me. I had a brand new ninety five Soft tail customized and rode it for 5 years. 6 months after purchasing it an previous Woman pulled out Before me. Harley went in the bicycle and located a little dimple over the neck brought on by the crash and went to bat to have the insurance policy cover it because it wasn't that way before the crash. Harley felt it should be manufactured as it had been new because it was only 6 months outdated. Once i say Harley on these repairs and correct it items I imply the local Supplier. The Community Seller has space to accept or reject and many issues really need to drop by Harley. So lets say if it is with in warranty or a recall or a fresh concern that Harley need to correct they ought to arise and do the appropriate detail. If it is not You then as an proprietor has the accountability to manage points on your own. It is actually like after owning my experience for five years I needed to provide it due to downfall within the economic climate. Like I had a option promote the bicycle and shell out my house payment and buy foods or usually do not offer the bicycle and eliminate the house rather than feed my relatives. Is Harley responsible for changing my bicycle? Oh Incidentally I'm a disable Vietnam veteran (for true) so is always that additional motive that Harley really should replace me bicycle? An exceedingly significant NO Technique to each thoughts. Audio Silly to request? Evaluate several of the post on This web site and then question me that question once again!!
I picked up the bicycle that working day Which’s when my issues began . In advance of I could even go away the dealership , the Look at engine light came on .. backed up the bicycle and Blake the support supervisor arrived and cleared the codes and told me I really should not be anxious .
deductible) I was charged an extra $250. The vendor mentioned ESP wouldn’t authorize the additional labor & Most important oil. I contacted ESP and was advised they don’t police the dealer and I ought to speak to them. I advised them I spoke into the supplier at length and they harely division parts nonetheless refused to adjust the restore buy. I did not ask for any extra or costlier parts over what ESP originally authorised. To obtain our bike back, we experienced no choice but to pay for what they demanded! Now, for a few rationale, its as much as me to implement ESP’s rules.